Software Development

Brekeke

 

Cyprus PBX - CTI - Computer Telephony Integration with CRM & ERP Systems

Pittas & Valerkos Software Ltd is a proud partner of the Unified Communications Software Brekeke.

Brekeke PBX is a SIP-based IP-PBX product that can create telephony systems for enterprises and service providers. Brekeke PBX comes with a variety of useful features, ranging from the most popular office phone options to the more sophisticated features that large call centers require. In addition, every user can configure a personalized system that meets all of his/her individual needs via Web browser. Since this system supports industry-standard SIP, it works with all SIP-supported products and devices available today.

Cost Effective PBX Software for your office, on-premise or on-cloud, both choices available.

Some of its features:

  • Call Recording
  • Custom waiting tones
  • Multiple Incoming Numbers from different Countries
  • Incoming Call notifications integrated with CRM software such as Sales Force CRM, PVS CRM, Brekeke CRM, SugarCRM
  • Customizations can be done to be intergrated with your CRM or other software
  • IVR (Interactive Voice Response)
  • Support with almost all SIP based Hard phones (hardware phones), Soft phones (software phones), and with Web phone functionality
  • Incoming Call Forwarding to Prerecorded VoiceMail or Forwarding to other Phone (or Mobile)
  • Connecting Branches together through extensions and reduce call costs

 

Out of the box Web Phone, as easy as going to the website address and talk!

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IVR Web Builder:

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IVR Web Builder that enables you to make your own path and workflow which guides the listener through the use of prerecorded voice and DTMF tones input via dialing numbers.

 

Brekeke PBX is designed to meet the unique needs of any telephony environment. It can serve as few as 20 users with the same powerful feature set used in the carrier-size IP-PBX that supports up to 20,000 users per server. By adding the multi-tenant feature, Brekeke PBX can host multiple tenants under a single server, which adds greater convenience for hosted telephony service providers.

 

 

Brekeke PBX consists of SIP IP-PBX software that provides full PBX features available to the current business phone systems. Here is a list of Brekeke PBX benefits:

 

  • Sophisticated PBX functionality
  • True Multi-Tenancy*
  • Robust and High-Performance IP-PBX software
  • Scalable up to 20,000 users per server
  • Supports Microsoft Windows and Linux OS
  • Software developed by in-house engineers
  • Additional support and customization available with a separate contract

 

Cloud or OnPremise Call Center Solutions

 

Call Center Functionality with Features:

  • Talk Script/Note taking
  • Call Waiting/ Call Queues
  • Supervisor Wisper functionality that monitors and talks to trainees with their cold calling sales
  • Reminders to call
  • Web Chat with intergration with your website
  • Loyalty system
  • Booking Softare Integration with Telephony for taking and booking Events on multivenue / multiperson calendars

 

With the help of VoIP technology and cloud computing, modern call centers have greatly changed their shape and the way they operate. A cloud call center can provide outstanding service without requiring that agents or facility are located physically in an office. The system is hosted in the cloud so agents and call center managers can access it remotely. This type of system can offer a very short integration period, as well as a much lower cost, compared to the traditional contact center system. As a result, a cloud-based system is perfect for clients who need to set up a call center quickly without a large upfront investment.